Customer Care

Return Policy accepts returns and exchanges on unworn items within 14 days of original date of shipment. All items must be returned in original condition with all tags and labels intact. Return shipping is available at a flat rate of $9.00USD for each label within the domestic United States. does not provide return shipping for international orders. Exchanges include complimentary shipment of reorder. Returns will be processed and refunded within 3-7 business days of receipt.

Please note that returns received outside the accepted return conditions are subject to refusal and/or a return processing and restocking fee of $15.00USD per item.

Home & Lifestyle products, E-Gift Cards, Archive Shop items, and any items purchased at a discount greater than 50% are considered Final Sale and ineligible for return or exchange without exception. 

To coordinate exchanges or returns please visit 

https://jonathansimkhai.returnly.comOpens a new window


U.S. Shipping

Orders are processed and delivered Monday through Friday, excluding holidays, and ship from our distribution center in Los Angeles, CA. 
Please allow 24-72 hours for processing. Orders placed before 12:00 PST Monday through Friday will be processed same day, and orders placed after 12:00 noon PST will be processed the following business day.
All orders above $100 USD within the continental United States receive complimentary standard shipping via FedEx Ground. Orders valued less than $100 ship via FedEx Ground at a flat rate of $5.99USD. Standard FedEx Ground shipping has an average delivery window of 2-6 business days for destinations within the continental United States.
Expedited shipping via FedEx is available at checkout for an additional charge of $20 for 2nd Day service, and $30 for Standard Overnight service. Saturday delivery is available at an additional charge, as well as same-day delivery via messenger service for Los Angeles customers. Rates vary by location.
For Saturday and Same-Day delivery inquiries please contact 

International Shipping offers international shipping worldwide with limited exceptions through FedEx International Economy service. Rates and delivery windows vary by region. 
Please note: Customers are responsible for local duties & taxes in their country.  Customers may request a refund on local duties & taxes paid on returned merchandise by contacting FedEx directly. If for any reason customer is not willing to pay the corresponding duties & taxes the return shipment will be deducted from total amount refunded.