JonathanSimkhai.com accepts returns and exchanges on unworn items within 14 days of original date of shipment. All items must be returned in original condition with all tags and labels intact. Return shipping is available at a flat rate of $9.00USD for each label within the domestic United States.
Store credit and exchanges are offered for full value of original order.
JonathanSimkhai.com does not provide return shipping for international orders. Exchanges include complimentary shipment of reorder. Returns will be processed and refunded within 10-14 business days of receipt.
Please note that returns received outside the accepted return conditions are subject to refusal and/or a return processing and restocking fee of $15.00USD per item.
Home & Lifestyle products, E-Gift Cards, Face Masks, and any items purchased at a discount or 50% or greater are considered Final Sale and ineligible for return or exchange without exception.
One-time price adjustments will be honored within 14 days of purchase if applicable.
To coordinate exchanges or returns please visit returns.jonathansimkhai.com
*We are currently expecting delays in processing and shipping due to high volume and supply chain challenges, and project this to continue through the holiday season. Please excuse any unforeseen delays, we appreciate your cooperation as we strive to provide all clients with the best service possible. We invite you to contact our Client Services department directly regarding any urgent updates to currently pending orders.
Orders are processed and delivered Monday through Friday, excluding holidays, and ship from our distribution center in Los Angeles, CA.
Please allow 24-72 hours for processing. Orders placed before 12:00 PST Monday through Friday will be processed same day, and orders placed after 12:00 noon PST will be processed the following business day.
All JonathanSimkhai.com orders above $100 USD within the continental United States receive complimentary standard shipping via FedEx Ground. Orders valued less than $100 ship via FedEx Ground at a flat rate of $5.99USD. Standard FedEx Ground shipping has an average delivery window of 2-6 business days for destinations within the continental United States.
Expedited shipping via FedEx is available at checkout for an additional charge of $20 for 2nd Day service, and $30 for Standard Overnight service. Saturday delivery is available at an additional charge, as well as same-day delivery via messenger service for Los Angeles customers. Rates vary by location.
For Saturday and Same-Day delivery inquiries please contact email@example.com
JonathanSimkhai.com offers international shipping worldwide with limited exceptions through FedEx International Economy service. Rates and delivery windows vary by region.
Please note: Customers are responsible for local duties & taxes in their country.
Customers may request a refund on local duties & taxes paid on returned merchandise by contacting FedEx directly. If for any reason customer is not willing to pay the corresponding duties & taxes the return shipment will be deducted from total amount refunded.